Refund policy
Last updated: September 27, 2026
Made-to-order merchandise
Our merchandise is produced after you order. Except where applicable law requires otherwise, we do not accept returns or exchanges for a change of mind or a size, color, or item selected incorrectly by the customer. Please review the product description and size chart before ordering. This does not apply when we send a different item from the one you ordered.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or contains the wrong item, email orders@nickdiramio.com as soon as you discover the problem and within 30 days of delivery. Include your order number, a description, and clear photos of the affected item; include packaging or label photos when relevant. If several items are affected, we may request a photo or video showing them together.
For a confirmed issue, we offer a replacement at no additional charge or a refund for the affected item. You do not need to return a damaged or defective item unless we provide specific instructions. Please keep the item and packaging until we have reviewed the issue. The 30-day reporting window does not limit any longer period or remedy required by law.
Order changes and cancellation
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellation after production has begun. This does not restrict any cancellation right required by applicable law.
Delivery problems
If tracking stops updating, a package is missing, or delivery fails, contact us promptly so we can investigate with the fulfillment provider or carrier. When a delivery fails because of an incorrect address supplied by the customer or a refused package, an additional charge for a replacement or a partial refund may apply, where permitted by law. We will explain the available resolution and any charge before proceeding. A carrier scan does not automatically remove your statutory rights.
Print and color variation
Minor production and screen-color differences can occur. Direct-to-garment prints may vary in placement by up to 0.5 inches. This tolerance does not excuse a wrong design, damaged item, material misdescription, or a defect protected by law.
Refund processing
We will notify you when a refund is approved and issue it to the original payment method unless applicable law requires another arrangement. Your bank or payment provider may take additional time to display it. Any shipping charges that must be refunded by law will be included.
Return postage
For an eligible return of a non-defective item, the customer pays the direct cost of return postage, where permitted by law. This does not apply to the reasonable return costs of faulty, damaged, misdescribed, or incorrectly supplied items where we are responsible under applicable law. Contact us for the correct return destination before sending merchandise; do not send returns directly to Printify or Printful without instructions. Requesting instructions does not postpone or replace your right to give a cancellation notice.
UK and EU withdrawal rights
Where UK or EU distance-selling rules apply, you may cancel an eligible purchase without giving a reason by notifying us within 14 days after delivery, and must send the goods back within 14 days after notifying us. Statutory exceptions may apply to genuinely personalized goods; standard merchandise is not automatically exempt because it is printed after ordering.
We will refund the eligible purchase and the cost of our least expensive standard outbound delivery option within the applicable legal deadline. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first, where permitted. Extra charges for a delivery upgrade need not be refunded. You may be responsible for diminished value caused by handling beyond what is needed to inspect the goods, where the law allows.
Email orders@nickdiramio.com to cancel, or send a clear cancellation statement to the mailing address on our Contact Information page. No special form is required.
Optional cancellation form: To Nick DiRamio Productions, 1775 E Palm Canyon Dr, Ste 110, PMB 2015, Palm Springs, CA 92264, United States; orders@nickdiramio.com. I give notice that I cancel my contract for the following goods: [describe goods]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].
Your statutory rights
Nothing in this policy excludes rights relating to faulty, misdescribed, or undelivered goods, or any applicable right to withdraw from an online purchase. Where a statutory cooling-off period applies, we honor it; an item is not automatically exempt merely because it is printed after ordering. Contact us for return instructions and the information applicable to your order.
Purchases completed on Amazon or another external retailer's website are governed by that retailer's transaction and return policies.